Holland America Line, the worlds largest ‘premier cruise line’ asked us to build a customer facing event registration, contact management and customer complaints tracking web application.
The brief
We were asked to transform a set of business processes that had been managed by Holland America Line using a combination of email, spreadsheets and manual data inputting. The resultant web application needed to streamline and automate several processes including a consumer facing booking system, ability to allow travel agents to group book consumers onto events, a centralised contact management facility and a complaints tracking system.
