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Low fidelity prototype

Following the sketching session, the outcome is converted into a vanilla digital wireframe and shared with the group to ensure we’ve correctly interpreted what was agreed.

After tweaks we use InVision to create a clickable prototype which we take into user testing.

User testing

We validate our solution by running user testing sessions on a selection of end users. This step reduces the risk that we’ll build the wrong thing.

To begin, we create a test script using real life scenarios a user might encounter to see if they use the prototype in the way we expect. Observing them carrying out these tasks allows us to see any pain points and triggers a conversation for after the session.

TIP: One of us will tend to take notes whilst someone else is there to provide any support the user needs. Ideally the user can perform the tasks outlined in the test scenarios without any intervention but if they need help, that’s a sign we might need to discuss particular pain points and possibly adjust the user experience.

Following the session we make the necessary changes to the prototype and retest it. We may iterate over this process a few times to end up with a final solution but it’s time well spent: it’s significantly less effort than reworking software that’s already been built.

Design

Once we’ve got a solution that we’re all happy with it’s time to work some creative magic into the product. This is where we go from a low fidelity prototype to something that really stands out in the market. Not only do we have a solution that meets your customers’ needs and allows them to perform tasks easily, we now have a digital product that looks fantastic and stands out from the crowd.

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